One nursing home patient reports she was so fearful of retaliation from staff that she only texted with family and friends, avoiding phone calls. Susan West had complained for months about imporper care at her facility before she was immediately discharged against her will.
The regional long term care ombudsman says they found that the facility retaliated against West. “There was a lot of care neglect and retaliation by staff for making complaints.” For more, read the story.
